FAQ
What is Hadsivo?
Hadsivo is an online store for smart everyday essentials that make daily life easier, cleaner, and more organized. We offer practical products for the home, kitchen, bathroom, storage, cleaning, travel, and everyday use.
What types of products do you sell?
We sell useful daily essentials such as kitchen tools, cooking accessories, storage products, drinkware, dinnerware, bathroom storage, home office storage, cleaning products, and other practical lifestyle items.
Where do you ship?
At this time, Hadsivo ships orders within the United States.
Do you offer free shipping?
Yes. Hadsivo offers free standard shipping on orders within the United States.
How long does order processing take?
Orders are usually processed within 1 to 3 business days after payment confirmation. Processing does not include weekends or public holidays.
How long does delivery take?
After your order has been shipped, delivery usually takes 7 to 12 business days, depending on your location and the courier service.
How can I track my order?
Once your order is shipped, we will send a tracking number to your email. You can use this tracking number to check the delivery status of your order.
Can I cancel my order?
Yes. You may request to cancel your order within 6 hours after placing it. After this period, cancellation may not be possible because your order may already be processing.
What should I do if my item arrives damaged or incorrect?
Please contact us within 48 hours of delivery if your item arrives damaged, defective, or incorrect. Include your order number and clear photos of the product and packaging so we can review the issue and arrange a replacement or refund if approved.
Do you accept returns?
Yes. Hadsivo accepts return requests within 30 days of delivery. Items must be unused, in original condition, and returned with the original packaging. Proof of purchase is required.
Who pays for return shipping?
If the item is damaged, defective, or incorrect, Hadsivo will cover the return cost or send a replacement. If the return is due to customer decision, wrong order, or change of mind, the customer is responsible for return shipping.
How long does it take to receive a refund?
After we receive and inspect the returned item, approved refunds are processed within 5 to 7 business days. Bank or payment provider processing time may take an additional 10 to 15 business days.
How do I contact Hadsivo support?
For help with orders, shipping, returns, or product questions, you can contact Hadsivo support by email or phone. For faster support, please include your order number when contacting us.
Email: support@hadsivo.com
Alternative Email: hadsivo@gmail.com
Phone: +1 (202) 936-4177
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (CST)
Why shop with Hadsivo?
Hadsivo focuses on practical, affordable, and easy-to-use products that solve small everyday problems. Whether you want to organize your kitchen, simplify cleaning, improve storage, or make daily routines smoother, our goal is to help you enjoy simple living with smart essentials.