Refund policy
Return Period
We accept return requests within 30 days of delivery.
After this period, orders will be considered final and no return will be accepted.
Conditions for Return
Items must meet the following requirements to be eligible:
- Item must be unused and in original condition
- Original packaging must be included
- Proof of purchase is required
Return Request
To request a return, please contact us at:
Email: support@hadsivo.com
Alternative Email: hadsivo@gmail.com
Please provide:
- Order number
- Reason for return
- Photos of the product, if applicable
We will review your request and send further instructions if approved.
Return Shipping
If the item is damaged, defective, or incorrect: we will cover the return cost or send a replacement.
If the return is due to customer decision, wrong order, or change of mind: customer pays return shipping.
Refund Information
After receiving and inspecting the returned item:
- Refund approval or rejection will be notified
- Approved refunds are processed within 5–7 business days
- Refunds are issued to the original payment method
- Bank processing time may take 10–15 business days depending on the provider
Damaged or Wrong Products
If you receive a damaged or incorrect item:
- Contact us within 48 hours of delivery
- Provide clear photos of the product and packaging
We will arrange a replacement or refund at no extra cost.
Order Cancellation
Orders can be cancelled within 6 hours after placement. After that, cancellation may not be possible as processing may begin.
Contact Details
Hadsivo
14 CEDAR ST, SALINAS CA 93905, United States
Email: support@hadsivo.com
Alternative Email: hadsivo@gmail.com
Phone: +1 (202) 936-4177
Business Hours
Monday – Friday
9:00 AM – 5:00 PM (CST)
Important Note
All return requests must be approved before sending items back. Unauthorized returns may not be accepted.